Terms of Service

Section 01

This agreement

These Terms of Service form a binding agreement between you (or the organisation you represent) and JINS MATHEW, a proprietorship registered in India under GSTIN 32DFUPM8363E1Z1, trading as WorkFlicks (“WorkFlicks”, “we”, “us”). They apply when you create an account or subscribe to a plan.

Our principal place of business is Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India. Contact: hello@workflicks.online, +91 94953 51619.

By creating an account you confirm that you are at least 18, that you have authority to bind the organisation you name, and that you accept these terms together with our Privacy Policy, Cookie Policy and the Acceptable Use rules in section 08. If you do not accept them, do not use the service.

Section 02

Operator identity (for verification)

The contracting party for these terms is the person named below, who operates workflicks.online and app.workflicks.online under the trade name WorkFlicks. These details match Form GST REG-06.

• Legal name: JINS MATHEW
• Trade name: WorkFlicks
• Constitution of business: Proprietorship
• GSTIN: 32DFUPM8363E1Z1
• Principal place of business: Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India
• Phone: +91 94953 51619
• Email: hello@workflicks.online

Section 03

What we provide

WorkFlicks CRM is a subscription software service at app.workflicks.online for sourcing business leads, managing a sales pipeline, and running WhatsApp and email outreach. It is sold per workspace on a recurring plan.

Pricing, feature lists and limits shown on this website describe the current offering and are not an offer capable of acceptance. The plan you subscribe to defines what you are entitled to.

Section 04

Your account

You are responsible for everything that happens under your account, including the acts of any team member you invite. Keep your credentials confidential, use them only for your own organisation, and tell us promptly at hello@workflicks.online if you suspect unauthorised access.

Each subscription covers one workspace and the number of team members stated in your plan. Sharing one seat between several people, or reselling access outside the white-label rights included in your plan, is a breach of these terms.

Section 05

Subscriptions, billing and renewal

CRM plans are billed in advance on a recurring basis through our payment provider, who acts as merchant of record. The listed price is the same in every country and is exclusive of tax: any VAT, GST or sales tax that applies where you are is added at checkout and collected by the merchant of record.

Your subscription renews automatically at the end of each billing period at the then-current price for your plan, until you cancel. You can cancel at any time from Settings; cancellation stops the next renewal and your access continues until the end of the period you have already paid for.

• New workspaces get one 14-day free trial with reduced quotas (250 sourced leads, 50 messages a day). The trial does not require a card and does not convert into a paid subscription on its own — when it ends, outbound features stop until you choose a plan. Each workspace is entitled to one trial; it is not restarted by creating a new account for the same business.
• If a payment fails we may retry it, and we may suspend or downgrade the workspace to read-only until payment succeeds.
• Fees already paid are non-refundable except where required by law or expressly stated otherwise in writing. We do not refund partial billing periods.
• We may change plan pricing with at least 30 days’ notice by email; the new price applies from your next renewal, and you may cancel before then.
• Sending, sourcing and AI features consume the quota attached to your plan. When a quota is exhausted the relevant feature stops until the quota resets or you upgrade.

Section 06

Your data and your responsibilities as controller

You own the contact records, message content and other data you put into your workspace. You grant us a limited licence to host, process and transmit it strictly in order to provide the service to you.

For that data you are the data controller and we are your processor. You are responsible for having a lawful basis for every contact you store and every message you send, for providing any notice those individuals are entitled to, and for honouring their requests to access, correct, delete or stop being contacted. We will assist you with such requests and will not use your data for any purpose other than providing and securing the service.

• Do not upload special category data such as health, financial account, biometric or government identity numbers into the CRM.
• You are responsible for the accuracy of the numbers and addresses you message, including not messaging reassigned or wrong numbers.
• You must keep records of consent or of the lawful basis you rely on, and produce them if a recipient or a regulator asks.

Section 07

WhatsApp and email messaging rules

Outbound messaging is the part of this service most likely to cause harm if misused, so these rules are strict and we enforce them.

When you connect a WhatsApp Business account you are also agreeing to Meta’s WhatsApp Business Terms, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, as they apply to you directly. Those policies take precedence over anything in this section that is more permissive. You remain the sender of record for every message and are responsible for its content and legality.

• Business-initiated WhatsApp messages must use a template that Meta has approved. We will not send unapproved bulk free-form messages.
• Free-form replies are permitted only within the 24-hour customer service window opened by an inbound message from that contact.
• Every recipient must be able to opt out easily. Replies such as STOP, UNSUBSCRIBE or an equivalent phrase mark the contact opted-out, and we will block further automated messages to them from your workspace.
• You must honour an opt-out permanently, and must not move an opted-out contact to another channel or another workspace to keep contacting them.
• Daily sending caps apply per plan. Do not attempt to evade them with multiple accounts, numbers or workspaces.
• Email outreach must comply with applicable anti-spam law, must not use deceptive headers or subject lines, and must include a working unsubscribe path.
• Repeated recipient blocks or complaints will lower your WhatsApp quality rating, which is set by Meta and can result in Meta restricting or disabling your number. That consequence is outside our control.

Section 08

Acceptable use

You must not use WorkFlicks, or allow anyone else to use it, for any of the following. This list is not exhaustive; the underlying rule is that you must not use the service to harm, deceive or harass anyone.

• Sending unsolicited bulk messages, chain messages, or messages to purchased, rented, scraped-from-private-sources or otherwise unlawfully obtained contact lists.
• Impersonating another person, business or brand, or misrepresenting who is sending a message.
• Promoting or selling anything prohibited by the WhatsApp Commerce Policy, including illegal or age-restricted products, drugs, tobacco, weapons, adult content, gambling where not licensed, or real or virtual currency schemes.
• Fraud, phishing, malware distribution, pyramid or multi-level marketing schemes, or misleading financial, medical or income claims.
• Harassment, threats, hate speech, or content that is defamatory, obscene or exploits minors.
• Circumventing plan limits, rate limits, quotas, paywalls or authentication, or accessing another workspace’s data.
• Reverse engineering, scraping, benchmarking for a competing product, or reselling the service other than under white-label rights granted by your plan.
• Any use that breaches applicable law, including data protection, consumer protection, telemarketing and anti-spam law in the recipient’s country.

Section 09

Third-party services and your own API keys

The service depends on third parties including Meta, Cloudflare, Clerk, our payment provider and our email provider. Their availability, policies and pricing are outside our control, and a change or outage on their side may affect the service. We are not liable for their acts or omissions.

Where you supply your own AI provider key, you contract directly with that provider, you pay their usage charges, and you are responsible for keeping within their terms. We transmit only the content needed for the feature you invoked and we do not use it to train models.

Section 10

Intellectual property

We own the WorkFlicks platform, its software, design, documentation and brand. You receive a non-exclusive, non-transferable right to use it during your subscription, and nothing more. Where your plan includes white-label branding you may present client-facing documents and pages under your own brand, but the Service itself is not resold and ownership does not transfer.

You confirm you hold the rights to any content, logo or data you upload to your workspace.

If you send us feedback or a feature suggestion, we may use it without obligation or payment to you.

Section 11

Availability, support and no guarantee of results

We aim for high availability but do not commit to an uptime figure unless a separate written service level agreement says so. We may carry out maintenance, and we may change, add or remove features as the product develops; we will not materially reduce a core feature of your paid plan within a billing period without notice.

We do not guarantee any business outcome. Reply rates, meetings booked, deals closed, search rankings, message deliverability and WhatsApp quality ratings depend on your offer, your list, your conduct and decisions made by third parties such as Meta. Nothing on our website is a promise of results.

Section 12

Suspension and termination

You may stop using the service and cancel at any time. We may suspend or terminate your access, with notice where practicable and immediately where not, if you breach these terms, if you breach the messaging or acceptable use rules, if payment fails and is not cured, if your use threatens the security or stability of the platform, or if we are required to by law or by Meta.

On termination your right to use the service ends. You can export your data before the end of your paid period, and we retain and then delete it as described in the Privacy Policy. Suspension for a breach of the messaging or acceptable use rules does not entitle you to a refund.

Section 13

Disclaimers and limitation of liability

Except as expressly stated and to the fullest extent the law allows, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost business opportunity, even if advised of the possibility. Our total aggregate liability arising out of or relating to this agreement is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

Section 14

Indemnity

You will indemnify and hold us harmless against claims, losses, fines and reasonable legal costs arising from your content, your contact data, the messages you send, your breach of the messaging or acceptable use rules, or your breach of applicable law. This includes any regulatory penalty or third-party claim caused by messaging someone who did not consent to be messaged.

Section 15

Changes to these terms

We may update these terms as the product and the law change. The revision date at the top reflects the current version. For a material change that affects your rights or obligations we will give account holders at least 30 days’ notice by email or in-app notice, and continuing to use the service after it takes effect means you accept it. If you do not accept it, cancel before the effective date.

Section 16

Governing law and disputes

This agreement is governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts of Kerala, India, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Before starting formal proceedings, please contact us so we can try to resolve the matter directly. If any provision of these terms is held unenforceable, the rest remains in force.

Section 17

Contact

Questions about these terms: hello@workflicks.online or +91 94953 51619. Privacy matters: hello@workflicks.online. Report a misuse of the platform to hello@workflicks.online and we will investigate. Postal address: JINS MATHEW, Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India.