Data Deletion Instructions

Section 01

Who handles deletion requests

Deletion and opt-out requests for WorkFlicks are handled by JINS MATHEW, a proprietorship registered in India under GSTIN 32DFUPM8363E1Z1, trading as WorkFlicks. Write to hello@workflicks.online or +91 94953 51619; postal address Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India.

• Legal name: JINS MATHEW
• Trade name: WorkFlicks
• Constitution of business: Proprietorship
• GSTIN: 32DFUPM8363E1Z1
• Principal place of business: Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India
• Phone: +91 94953 51619
• Email: hello@workflicks.online

Section 02

If a business messaged you and you want it to stop

You do not need an account, and you do not need to contact us first. Replying to the conversation is the fastest route and takes effect immediately.

Reply to the WhatsApp conversation with STOP (or UNSUBSCRIBE, or simply ask to stop). We detect the reply, mark you as opted out, and immediately suppress every further automated message to your number from that business’s workspace. For email, use the unsubscribe link in the footer of the message.

• An opt-out is permanent. It is not reset by a new campaign, a new sequence or a new billing period.
• Opting out stops messages but keeps a minimal suppression record — your number and the fact you opted out — because we need it to keep honouring your choice.
• If you want that record erased as well, or the messages do not stop, email hello@workflicks.online and we will act on it directly.

Section 03

If you want your personal details erased entirely

This applies if you are a business or individual whose details were stored in a customer’s workspace — for example your business was sourced from a public directory — and you want them removed rather than just silenced.

Email hello@workflicks.online from any address, with the subject “Data deletion request”, and include the phone number, email address or business name you want erased. You do not need to explain why, and there is no charge.

• We search every workspace for the identifiers you give us and delete the matching records and their message history.
• We may ask one clarifying question if an identifier is ambiguous, so we do not delete the wrong person’s record.
• We confirm in writing when it is done, normally within a few business days and always within 30 days.
• Because our customers control their own workspaces, we also instruct the relevant customer not to re-import the same record.

Section 04

If you hold a WorkFlicks account

You can delete your own workspace from inside the product, without contacting support. This is irreversible, so export anything you want to keep first.

• Sign in at https://app.workflicks.online and open Settings.
• Use the export option first if you want a copy of your contacts and conversations.
• Open the Danger Zone section and choose Delete workspace.
• Type the workspace name to confirm. This cancels your subscription, stops all scheduled messages, and schedules permanent deletion of every contact, conversation, message and setting in the workspace.
• Deleting the workspace also removes your stored WhatsApp and AI provider credentials from our systems.

Section 05

If you want to disconnect WhatsApp but keep your account

Disconnecting revokes our access to your WhatsApp Business account and deletes the access token we hold for it. Your existing conversation history stays in your workspace unless you delete it separately.

• In the CRM, open Settings, then WhatsApp, then Disconnect.
• In Meta Business Suite you can additionally remove WorkFlicks under Business settings, then Apps, which revokes access from Meta’s side.
• To also erase the message history, delete the individual conversations, or delete the workspace as described above.

Section 06

What we keep after deletion, and why

Deletion is genuine — we do not soft-delete and keep using the data. A small number of records survive because the law requires it or because keeping them protects you.

• Invoices and payment records: retained as long as tax and accounting law requires, normally up to eight financial years. These contain billing identity, not your contacts.
• Suppression records: the minimum needed to keep honouring an opt-out, unless you ask us to erase that too.
• Security and audit logs: normally up to 12 months, then deleted on a rolling basis.
• Backups: purged on their normal rotation, completing within 30 days of the deletion request.

Section 07

Timelines and confirmation

Opt-outs take effect immediately. In-product deletion of a record or a workspace removes it from the live service straight away, and it is purged from backups within 30 days. Email requests are acknowledged promptly and completed within 30 days, which is the statutory maximum under the GDPR and the Digital Personal Data Protection Act, 2023.

If we cannot complete a request — for example because we hold no matching record — we will tell you that, and explain why. If you are unhappy with the outcome you can escalate to hello@workflicks.online, and then to your local data protection authority.

Section 08

Contact for deletion requests

Deletion and privacy requests: hello@workflicks.online. Escalation: hello@workflicks.online. General enquiries: hello@workflicks.online or +91 94953 51619. Operator: JINS MATHEW, trading as WorkFlicks, Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India (GSTIN 32DFUPM8363E1Z1). Our full Privacy Policy explains what we collect and how long we keep it.