Refund Policy

Section 01

Who this policy covers

This policy is issued by JINS MATHEW, a proprietorship registered in India under GSTIN 32DFUPM8363E1Z1, trading as WorkFlicks (“WorkFlicks”, “we”, “us”), of Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India.

This policy covers the WorkFlicks CRM subscription — the only thing sold through this site. Subscriptions are processed by our payment provider(s), who act as merchant of record — once we approve a refund, the provider issues it back to your original payment method.

• Legal name: JINS MATHEW
• Trade name: WorkFlicks
• Constitution of business: Proprietorship
• GSTIN: 32DFUPM8363E1Z1
• Principal place of business: Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India
• Phone: +91 94953 51619
• Email: hello@workflicks.online

Section 02

Try before you pay: the 14-day free trial

Every new CRM workspace gets a 14-day free trial with no card required. You get a full preview of the paid features before anything is ever charged — this is deliberate: it's the evaluation window, in place of a post-payment refund window.

The trial does not convert into a paid subscription on its own. When it ends, outbound features pause until you choose a plan, so you are never charged without actively subscribing first.

Section 03

Subscription refunds

Subscriptions are billed in advance for the period ahead and renew automatically until cancelled. Because of the free trial above, our default position matches our Terms of Service: fees already paid are non-refundable, and we do not refund partial billing periods, except where a refund is required by law or we expressly state otherwise in writing.

Cancelling stops future renewals — it does not refund the period you're currently in. Your access continues until the end of that period, so nothing you've already paid for is lost.

• Duplicate or accidental charges (for example, a card charged twice for the same period through a checkout error) are refunded in full once confirmed.
• If a fault on our side left the service unusable for a material part of a billing period (an outage, not a feature working differently than you expected), tell us — we assess these individually and can issue a partial credit or refund.
• Refund requests tied to a specific legal right (for example, a statutory cooling-off period that applies in your country) are honoured under that law even where it goes beyond the default above.
• We do not refund a period because a workspace stopped being used, a WhatsApp number was disconnected, or quotas were reached — those are within your control from Settings at any time.

Section 04

How to cancel or ask for a refund

Cancel any time from https://app.workflicks.online → Settings → Plan & billing. That stops the next renewal immediately — no need to contact us first, though we're glad to hear why if you want to tell us.

For a refund request or a duplicate charge, email hello@workflicks.online with your account email. We aim to respond within 2 business days and resolve most requests within 5.

Section 05

Before filing a chargeback

If a charge looks wrong, please contact us first — most issues are a duplicate charge, a plan change, or a misunderstanding we can fix directly and faster than a bank dispute. Chargebacks filed without contacting us first can result in the workspace being suspended while the dispute is investigated, since the payment provider treats a chargeback as evidence a transaction may be unauthorised.

Section 06

Changes to this policy

We may update this policy as our plans or payment providers change. The revision date at the top reflects the current version, and it applies to charges made after that date — a refund request about a past charge is assessed under the policy in effect when that charge was made.

Section 07

Contact

Refund and billing questions: hello@workflicks.online or +91 94953 51619. For the rules that govern use of the service, read our Terms of Service; for how we handle your data, read our Privacy Policy. Operator: JINS MATHEW, trading as WorkFlicks, Cherukarayalunkal, Channaplavu, Koruttodu, Kottayam, Kerala 686513, India (GSTIN 32DFUPM8363E1Z1).